Refund Policy

We offer a 7-day refund review window for eligible paid photo packs and subscription charges, subject to the usage limits below and our Terms of Service.

• Refund requests must be submitted within 7 days of the charge.
• For photo packs and subscriptions, fewer than 15% of the photos associated with that purchase or billing cycle may have been used.
• Each account is generally eligible for one approved discretionary refund over its lifetime.
• Accounts suspended or terminated for policy violations are not eligible for refunds.

If a virtual staging job fails because of a technical issue on our side, we aim to avoid charging the related photo or to return the photo automatically. This is separate from cash refunds.

We generally do not refund fully used photos, completed clean downloads, results that were accepted and used in marketing, requests outside the refund window, buyer remorse after heavy usage, or accounts that used the service deceptively or in violation of our policies.

Email support@professionalvirtualstaging.com with the email address on your account, your receipt or transaction ID, and a short description of the issue.

Approved refunds are sent back to the original payment method. Banks and card networks may take 5 to 10 business days, or longer in some regions, to post the funds.

Contact us before opening a chargeback so we can review the issue. Abusive or fraudulent chargebacks may result in account closure and blocking of related payment methods, emails, IP addresses, or device signals.

OptiScale LLC, 30 N Gould St Ste N, Sheridan, WY 82801. Email: support@professionalvirtualstaging.com.